Service Level Agreement (SLA)

SLAs are an integral part of an IT vendor contracts, and In order to set the level of quality of the services provided by any business, a proper service Level Agreements has to be established. Our team includes both consultants and on-site controllers who work together with our clients to obtain all the necessary information from the processes, monitor all the processes while collecting and analyzing data from the SLA and generate reports according to each client’s needs.